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Roberto Gentel

Robert Gentel took issues into his personal arms to recuperate his baggage, which he says contained hundreds of {dollars} price of drone tools, in June.Roberto Gentel

  • Robert Gentel flew from Costa Rica to Miami simply to retrieve his stranded baggage.

  • The bag bought caught in Miami after its flight was canceled in June.

  • The aviation business is coping with a messy summer time journey season with flight delays and chaos.

An American man flew from Costa Rica to Miami solely to retrieve his baggage after his baggage was incorrectly tracked.

Robert Gentel, a drone racing fanatic residing in Costa Rica, instructed Insider that the issue began on June 15. He was scheduled to fly from his mother and father’ house in San Antonio, Texas, again to his house in Santa Ana, Costa Rica. to have fun his birthday. He booked a first-class seat on American Airways with a stopover in Miami.

He checked two luggage for the flight. Gentel instructed Insider that the luggage had hundreds of {dollars} price of drone gear, as he had participated within the 2022 MultiGP Worldwide Open drone race in Indiana from June 8-12.

Nonetheless, after he checked his luggage, his flight to Miami was canceled as a consequence of a upkeep challenge, he stated. The airline booked him on United Airways flights to Houston after which to Costa Rica on June 16.

“I went again to the airport the subsequent day and checked with the American desk about my luggage, they usually stated all the pieces was nice and the luggage had been already on their method,” he instructed Insider through Twitter.

However Gentel discovered later that they weren’t. He had positioned Apple AirTags on checked luggage and watched them head to Miami.

Gentel arrived in Costa Rica for his birthday on June 16, however spent the day texting American and United about his luggage as he was wheeled from condominium to condominium. Insider reviewed among the chats he had with airways.

One in every of Gentel’s two luggage was shipped to Costa Rica after a couple of days, however the different, in keeping with its AirTags location, was nonetheless caught in Miami, he stated.

“With every passing day, I used to be increasingly fearful that the bags wouldn’t attain me and would finally be misplaced endlessly,” he instructed Insider.

e-book a brand new flight

After days with out decision, he determined to fly from Costa Rica to Miami on June 20 to select up the bag himself.

As soon as he arrived in Miami, he stated he gave his baggage tag to the individual within the storage room. “The man in search of him within the storage room stated he wasn’t on the shelf he was speculated to be on, so I used the AirTag to find him on the subsequent shelf,” he added.

This time, he stated, he unpacked all of the issues that “cared about him” and took them on the aircraft again house.

Robert Gentel's Lost Luggage

Gentel flew from Costa Rica to Miami to retrieve his stranded suitcase. He unpacked some costly drone tools right into a smaller bag to tackle his return flight.Roberto Gentel

Gentel stated it booked most flights with bank card factors. Insider verified his flight particulars for all three flights concerned within the multi-day baggage take a look at. He contacted Insider along with his story after studying a couple of passenger in Eire who purchased a aircraft ticket to Dublin airport to seek for his lacking bag.

A summer time of journey chaos

Gentel’s expertise comes amid a messy summer time journey season with flight delays, misplaced baggage and disruptions as demand has returned to pre-pandemic ranges. The chaos started on Memorial Day weekend and is now notably pronounced in Europe. Airways are going through a lot of points, together with workers shortages, absences as a result of ongoing pandemic, and dangerous climate.

Whereas the method to get his bag again was sluggish and tedious (he says neither American nor United provided any compensation for the issue), Gentel stated he was “extraordinarily relieved” to get his gear again. There can be “numerous inconvenience as properly in changing my key drone racing gear like my goggles and controller,” Gentel added.

American Airways didn’t reply to Insider’s request for remark.

“We’re devoted to delivering luggage to prospects’ remaining locations on time, and after we fail, we work exhausting to attach prospects to their luggage as rapidly as doable,” a United Airways consultant instructed Insider.

Gentel is already pondering what to do the subsequent time you journey with extra gear than you may carry.

“Just lately I have been excited about reserving a buddy a ticket on flights so I can have further carry-on baggage so I can keep away from checking in costly gear,” he stated.

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