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Main monetary companies supplier, First Metropolis Monument Financial institution (FCMB), has been awarded the celebrated Worldwide Group for Standardization (ISO) 9001:2015 certificates for High quality Administration System. The Financial institution was licensed by the Nigerian Requirements Group (SON), following a complete audit and analysis train carried out by the Group. The train coated departments and branches of the credit score establishment, nationwide.
The event comes hand in hand with FCMB’s renewed strategic focus, which has considerably deepened its core values of professionalism, sustainability, buyer focus and excellence. By this course of, it was famous that the Financial institution had efficiently revised and streamlined its processes, procedures and programs to satisfy the perfect world requirements.
ISO 9001:2015 is essentially the most extensively used high quality administration system worldwide. It offers a framework that ensures organizations can persistently meet buyer and different relevant necessities. It consists of insurance policies, processes and procedures mandatory for the planning and execution that assure steady enchancment and operational effectivity within the core enterprise areas of a company. This helps mitigate dangers, optimize alternatives, and the group can ship higher merchandise/companies and a fantastic sustainable expertise for stakeholders.
FCMB’s SON audit coated key areas together with organizational context, management, planning, help and operation. Others had been efficiency analysis and enchancment. Following this, SON acknowledged in its report that it discovered that the Financial institution had applied and applied “good practices, prime quality administration system consciousness, and danger/mitigation constructed into each course of exercise.”
It added that the lender additionally ensured “ample evaluation of efficiency monitoring, measurement, reporting and evaluation towards key efficiency targets, service supply was underneath management and buyer satisfaction monitored and analyzed.” .
In his remarks on the certificates award ceremony on Could 16, 2018 in Lagos, the Managing Director of FCMB, Mr. Adam Nuru, described the laurel as one other milestone within the Financial institution’s dedication to reaching excellence in all facets. of operations and provision of companies. .
“The award of ISO 9001:2015 certification is an endorsement of our capability to persistently show a dedication to steady enchancment to satisfy the ever-changing wants of our valued clients and in response to market calls for and world dynamics. We frequently guarantee inner evaluation of dangers and alternatives inherent in our enterprise after which take proactive steps to mitigate recognized dangers, whereas optimizing alternatives for the last word good thing about our purchasers, stakeholders and the nation,” he mentioned.
Whereas expressing his gratitude to SON for the award, Mr. Nuru added that “that is yet one more proof that the centered execution of our strategic plan, programs, processes and procedures is delivering the specified outcomes and recognition. Our purpose is to make FCMB the centerpiece of excellence”.
In his speech, the Director Common/Chief Govt Officer of the Nigerian Requirements Group (SON), Mr. Osita Aboloma, praised FCMB for distinguishing itself as a company dedicated to a tradition of steady enchancment, professionalism and greatest practices. In line with him, “this achievement is an indication of the compliance of the Financial institution’s administration system with internationally acceptable normal necessities with a give attention to steady enchancment.”
Mr. Aboloma, who was represented by the Director of Requirements, SON, Ms. Chinyere Egwuonwu, added that “The ISO 9001:2015 High quality Administration System strategy now offers FCMB with a sturdy, globally acknowledged and acceptable to handle the challenges related to always assembly the necessities and assembly the longer term wants and expectations of its clients in an more and more dynamic banking and enterprise setting The adoption of the newest model of the High quality Administration System framework ISO 9001:2015 displays their imaginative and prescient of being the main monetary companies group of African origin.That is additionally a sign of the give attention to buyer satisfaction.”
First Metropolis Monument Financial institution (FCMB) Restricted is a member of FCMB Group Plc, which is without doubt one of the main monetary companies establishments in Nigeria with subsidiaries which can be market leaders of their respective segments. Having efficiently remodeled itself into a gaggle led by retail and industrial banking, FCMB appears ahead to persevering with to differentiate itself by offering distinctive companies, whereas enhancing the expansion and achievement of its purchasers’ private and enterprise aspirations.
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