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Main monetary providers supplier, First Metropolis Monument Financial institution (FCMB), has been awarded the distinguished Worldwide Group for Standardization (ISO) 9001:2015 certificates for High quality Administration System. The Financial institution was licensed by the Requirements Group of Nigeria (SON), following a complete audit and evaluation train carried out by the Group. The train lined departments and branches of the credit score establishment, nationwide.

The event comes hand in hand with FCMB’s renewed strategic focus, which has considerably deepened its core values ​​of professionalism, sustainability, buyer focus and excellence. Via this course of, it was noticed that the Financial institution had efficiently reviewed and streamlined its processes, procedures, and techniques to fulfill one of the best international requirements.

ISO 9001:2015 is essentially the most broadly used high quality administration system worldwide. It supplies a framework that ensures that organizations can constantly meet buyer and different relevant necessities. It consists of insurance policies, processes and procedures obligatory for planning and execution that assure steady enchancment and operational effectivity within the core enterprise areas of a company. This helps mitigate dangers, optimize alternatives, and the group can ship higher merchandise/providers and a sustainable wonderful expertise for stakeholders.

FCMB’s SON audit lined key areas together with organizational context, management, planning, help and operation. Others had been efficiency analysis and enchancment. Following this, SON said in its report that it discovered that the Financial institution had applied and applied “good apply, prime quality administration system consciousness, and threat/mitigation constructed into every course of exercise.”

It added that the lender additionally ensured “correct evaluation of monitoring, measurement, reporting, and assessment of efficiency in opposition to key efficiency aims, service supply was beneath management, and buyer satisfaction monitored and analyzed.” .

In his remarks on the certificates awarding ceremony on Could 16, 2018 in Lagos, FCMB Managing Director Mr. Adam Nuru described the laurel as one other milestone within the Financial institution’s dedication to attaining excellence in all points. of operations and repair supply. .

“The award of the ISO 9001:2015 certificates is an endorsement of our means to constantly reveal a dedication to steady enchancment to fulfill the ever-changing wants of our valued clients and in response to market calls for and international dynamics. We usually guarantee inner evaluation of the dangers and alternatives inherent in our enterprise after which take proactive steps to mitigate recognized dangers, whereas optimizing alternatives for the last word advantage of our clients, stakeholders and the nation,” he mentioned.

Whereas expressing his due to SON for the award, Mr. Nuru added that “that is additional proof that targeted execution of our strategic plan, techniques, processes and procedures is yielding the specified outcomes and recognition. Our objective is to make FCMB the centerpiece of excellence.”

In his speech, Requirements Group of Nigeria (SON) Director Normal/CEO Mr. Osita Aboloma praised FCMB for distinguishing itself as a company dedicated to a tradition of steady enchancment, professionalism and finest apply. Based on him, “this achievement is an illustration of the conformity of the Financial institution’s administration system with internationally acceptable commonplace necessities with a give attention to steady enchancment.”

Mr. Aboloma, who was represented by the Director of Requirements, SON, Ms. Chinyere Egwuonwu, added that “the ISO 9001:2015 High quality Administration System strategy now supplies FCMB with a strong, globally acknowledged and acceptable to deal with the challenges related to constantly assembly necessities and assembly the longer term wants and expectations of its clients in an more and more dynamic banking and enterprise surroundings The adoption of the newest model of the High quality Administration System framework ISO 9001:2015 displays its imaginative and prescient to be the main monetary providers group of African origin.That is additionally a sign of the give attention to buyer satisfaction.”

First Metropolis Monument Financial institution (FCMB) Restricted is a member of FCMB Group Plc, which is likely one of the main monetary providers establishments in Nigeria with subsidiaries which might be market leaders of their respective segments. Having efficiently reworked right into a retail and industrial banking led group, FCMB seems to be ahead to persevering with to tell apart itself by offering distinctive providers, whereas enhancing progress and attaining its shoppers’ private and enterprise aspirations.


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FCMB attains ISO Certification for Quality Management