Hulu Down: Customers Report Widespread Streaming Issues

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Hulu was experiencing broad technical difficulties Thursday, as 1000’s of customers spanning the U.S. logged complaints about issues with streaming video and accessing the Hulu app.

Consumer studies of points with Hulu started to spike round 8 p.m. ET, based on monitoring website Downdetector — with greater than 57,000 complaints registered as of 8:21 p.m. ET. The issues had been reported throughout the nation, with studies concentrated in New York, Boston, Washington, D.C., and Chicago.

In accordance with consumer studies, the issues with Hulu had been occurring on each the on-demand and dwell TV sides of the service throughout a number of gadgets.

A message on Hulu’s predominant assist web site stated, “Playback unavailable? We’re investigating the difficulty with the very best precedence and hope to have issues again up and working quickly. Thanks to your persistence!”

Screenshot of Hulu’s technical assist website on April 21

A rep for Disney Streaming Companies, which operates Hulu, stated in a press release to Selection, “We’re conscious of a technical problem impacting Hulu. We’re working to resolve it shortly.” The spokesperson didn’t present an ETA on when service can be restored or whether or not clients can be eligible for refunds due to the outage.

There have been no evident points Thursday night with Disney+ or ESPN+, that are additionally operated and managed by Disney Streaming Companies.

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In the meantime, the primary web page for on Thursday displayed an error message to logged-in customers that stated, “We’ll be again. This web page is briefly unavailable. Please strive refreshing the web page or return to the homepage.” Different makes an attempt to entry returned an error message that stated, “upstream request timeout.”

With the Hulu app, customers reported that once they tried to stream a title, they noticed an error message studying, “We’re having hassle enjoying this. Relaxation assured, we’re engaged on it. Within the meantime, it might assist should you restart the video.” On some linked TV platforms, launching the Hulu app produced an error message that learn, “Sorry. Hulu was unable to begin. Please exit and check out once more.”

In October 2011, Disney raised the worth of Hulu’s VOD streaming packages by $1 for each present and new subscribers. Hulu with adverts elevated from $5.99 to $6.99 per 30 days and Hulu with out adverts went up from $11.99 to $12.99 per 30 days.

Then in December, Hulu hiked the worth of its dwell TV plans by $5 per 30 days, and with the charge enhance began bundling Disney+ and ESPN+ with Hulu + Stay TV subscriptions. The dwell TV service prices $69.99/month (with adverts within the subscription VOD content material) or $75.99/month (no SVOD adverts).

Hulu had 45.3 million complete subscribers as of the top of 2021, together with 4.3 million on the dwell TV tiers.

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